"A$$uming makes a butt outta you and me" - words have been changed to protect the innocent, but the stance stands true. Assuming client expectations rather than communicating them steals your business a$$ets and leaves you with an empty bank account and an angry customer.
But I get it - communication is hard, we're busy, the clients are vague, there's more dough than hours in a day. But assuming our clients ✨should just know✨ is leaving a lot up to interpretation - and that includes our profit margin.
👍 Rule of thumb - if you don't communicate effectively, you better have a well-funded "Oopsie" budget for refunds. 👎
But why refund when you can just recall an email that spelled the entire client quote out - down to delivery date, set details, invoice total, and pick-up location? We're not sayin' over-communicate - but oftentimes, what we think is too much communication is actually probably the right amount of communication.
Examples of places where we can firm up the vocabulary include:
Communication makes the world go 'round and your bottom line go up. Snag more tips and tricks and learn which beige flags Heather and Corrie are waiving in this week's Podcast - Episode 122 - Asset Assumptions.
"A$$uming makes a butt outta you and me" - words have been changed to protect the innocent, but the stance stands true. Assuming client expectations rather than communicating them steals your business a$$ets and leaves you with an empty bank account and an angry customer.
But I get it - communication is hard, we're busy, the clients are vague, there's more dough than hours in a day. But assuming our clients ✨should just know✨ is leaving a lot up to interpretation - and that includes our profit margin.
👍 Rule of thumb - if you don't communicate effectively, you better have a well-funded "Oopsie" budget for refunds. 👎
But why refund when you can just recall an email that spelled the entire client quote out - down to delivery date, set details, invoice total, and pick-up location? We're not sayin' over-communicate - but oftentimes, what we think is too much communication is actually probably the right amount of communication.
Examples of places where we can firm up the vocabulary include:
Communication makes the world go 'round and your bottom line go up. Snag more tips and tricks and learn which beige flags Heather and Corrie are waiving in this week's Podcast - Episode 122 - Asset Assumptions.